Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Got questions? We've got answers! Browse our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us — we respond within 12 hours.
💻 Product & Compatibility
Q: What types of M.2 SSDs are compatible with your docking stations?
A: Our docking stations support both M.2 NVMe (PCIe) and M.2 SATA (NGFF) SSDs in sizes 2230, 2242, 2260, 2280, and 22110. Please note: they do NOT support M.2 SATA AHCI B Key SSDs or M.2 SSDs with heat sinks.
Q: What is the maximum SSD capacity supported?
A: Our single-bay docking stations support up to 4TB. Our dual-bay cloner/duplicator models support up to 16TB total (8TB per slot).
Q: What operating systems are supported?
A: Our products are compatible with Windows, macOS, Linux, and Android. No additional drivers are required — simply plug in and use.
Q: Are your products compatible with Thunderbolt 3?
A: Yes! Our USB-C docking stations are compatible with Thunderbolt 3 ports.
⚡ Performance
Q: What transfer speeds can I expect?
A: Transfer speeds vary by model:
- Single-bay NVMe docking stations: up to 10Gbps
- Dual-bay cloner models: up to 20Gbps (USB 3.2 Gen 2x2)
- M.2 SATA connections: up to 6Gbps
A full HD movie typically transfers in just 2–5 seconds.
Q: My SSD gets hot during use. Is that normal?
A: Yes, it is normal for the SSD temperature to exceed 60°C during operation. Please do not touch the SSD while it is in use. Our products feature built-in heat dissipation designs (aluminum heat sinks or aluminum alloy shells) to manage temperatures safely.
🔄 SSD Cloning & Duplication
Q: How do I clone an SSD using the duplicator?
A: Simply insert both SSDs into the dual-bay docking station, then press and hold the Offline Clone button for 5 seconds to start cloning — no computer required. Please ensure the target SSD capacity is equal to or greater than the source SSD.
Q: Can I clone an NVMe SSD to a SATA SSD (or vice versa)?
A: This depends on the model. The Pilot NN/SS model supports NVMe-to-NVMe or SATA-to-SATA cloning only. For cross-protocol cloning (NVMe ↔ SATA) are not supported.
🙩 Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We ship to 30+ countries and regions worldwide. Shipping times vary by destination.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real time.
🔄 Returns & Warranty
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you experience any issues, please contact us and our team will work with you to find the best solution.
Q: Is there a warranty on your products?
A: Yes, all AMZPILOT products come with a warranty. Please contact us at support@amzpilot.com for warranty claims or product issues.
📧 Still Have Questions?
Our support team is available 7 days a week and will respond within 12 hours. Don't hesitate to reach out!
📩 Email: support@amzpilot.com
🔗 Visit our Contact Us page